Microsoft Teams App Privacy Policy
Effective Date: 01.04.2025
Civico Hybrid (“the App”) is a Microsoft Teams extension application developed and operated by Civico Limited (“we”, “our”, or “us”). This Privacy Policy describes how we collect, use, and protect your information when you use the App.
1. Information We Collect
When you use Civico Hybrid, we may collect the following types of information:
- User Information: This may include your name, email address, and Teams user ID provided by Microsoft Teams.
- Usage Data: We may collect anonymized data about how you interact with the App to help improve functionality and user experience.
- Communication Data: If applicable, we may process messages or other content that you interact with using the App, but we do not store message content unless explicitly required and consented to.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the Civico Hybrid app functionality.
- Improve and personalize your user experience.
- Respond to customer service requests.
- Monitor usage and diagnose technical issues.
- Comply with legal obligations, if applicable.
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share information in the following limited circumstances:
- With Service Providers: Trusted vendors who assist in operating our services, under strict confidentiality agreements.
- For Legal Reasons: When required to comply with applicable laws, regulations, or legal processes.
4. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
5. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, update, or delete your personal information.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a data protection authority.
Please contact us using the information below to exercise your rights.
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of the App after changes constitutes acceptance.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Civico Limited
iCentrum, Love Lane, Aston, Birmingham B7 4B
Email: [email protected]